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Cleaning Tips

Hand tufted rugs

  • Quality walk-off mats are recommended at entrances to reduce dirt from being walked onto carpets.
  • Vacuum clean your carpet thoroughly to prevent soil from setting into the pile. Do not use a brush to scrub the surface of the carpet. This will not remove the dirt, but merely push if further into the pile base. Aggressive brushing can also damage your carpet.
  • Avoid over wetting when cleaning your carpet.
  • Remove stains & spills immediatley. Prompt action will aviod the spillage penatrating the pile fibres.
  • Blot up liquids with white paper toweling.
  • Scoop up solids with the blunt edge of a knife.
  • Never rub stains as this can spread or deepen the stain.
  • A general do-it-yourself stain removal process is to treat with dry powder cleaner.
  • Do not wait until your carpet becomes too dirty before arranging a general clean.
  • Get the advice of a reputable professional carpet cleaner. When you hire professionals, ask them the approximate time for drying and when you can safely use the carpet again.


  • Silk: Dry clean only. Keep out of direct sunlight, as the material can fade.
  • Shoowa / Mudcloth: Dry clean only
  • Coloured springbok: Cushion backing can be dry cleaned. Colour fastness cannot be guaranteed when used against very light fabrics such as white and cream.
  • Mock suede: Dry clean only
  • Mock taffeta: Can be hand washed seperately in cold water or dry cleaned.
  • Leather: Wipe down with a damp cloth. Recognised leather cream can be used every few months to retain luster and condition.